Privacy Policy
Roof Doctors operates the Roof Doctor’s website, which provides information on roofing services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Website Roof Doctors.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.roofdoctors.net, unless otherwise defined in this Privacy Policy.
Who we are
Our website address is: https://theroofdoctors.net
What personal data we collect and why we collect it
Types of Personal Data Collected
We collect various types of personal data from our users. This may include name, contact details (such as email address, mailing address, and phone number), financial information (such as credit card number for payment purpose), IP address, browser user agent string, and any other information that you voluntarily provide to us while using our services or interacting with us.
Purpose of Collection
We collect your personal data for a number of reasons. This includes creating your account; providing, improving, and personalizing our services; responding to your inquiries; processing your transactions; sending marketing and promotional messages; analyzing our service usage; and ensuring the security and functionality of our services.
Data Storage and Retention
We store your personal data in electronic databases. We do our best to keep your personal data secure and only retain it for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Data Sharing
We may share your personal data with third parties who provide services on our behalf. These third parties have access to your personal data only to perform specific tasks and are obligated not to disclose or use your information for any other purpose. We do not sell or trade your personal data to outside parties.
User Rights
You have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to request a copy of the personal data that we hold about you. To perform any of these actions, please contact us.
Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure.
Changes to the Privacy Policy
We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. If you continue to use our services after the notice period, you will be deemed to have accepted the changes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Security Information
How we protect your data
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Payments Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Payments
All payments are final and no refunds will be processed.
SMS/MMS Communications Consent
By providing your phone number, you agree to receive SMS/MMS messages from Roof Doctors, which may include appointment reminders, service updates, promotional offers, and other notifications. Standard message and data rates may apply. The frequency of messages may vary based on your interactions.
You can opt-out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at (800) 913-1180.
We do not share your phone number with third parties for their marketing purposes without your consent. Your information is protected as outlined in our Privacy Policy.
Free Inspection Disclaimer
Our free inspection offer applies to most residential homes within our service areas. However, there are exceptions:
• Apartment Buildings and Commercial Properties: Inspections for these property types may incur a fee.
• Specific Regions: A service charge applies for inspections in certain areas, including South Bay and Kern County.