Privacy Policy
Effective Date: June 2, 2026
Roof Doctors (“Roof Doctors,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, services, and communications.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request services, communicate with us, or otherwise interact with Roof Doctors.
Who We Are
Roof Doctors is a roofing services company operating in California.
Website: https://theroofdoctors.net
Information We Collect
Information You Provide
We may collect personal information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Mailing address
- Property address
- Billing information
- Payment information
- Service requests
- Inspection requests
- Warranty requests
- Communications and correspondence with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Referral URLs
- Pages viewed
- Time spent on pages
- Clickstream data
- Cookie identifiers
Information From Third Parties
We may receive information from:
- Advertising platforms
- Analytics providers
- Lead generation partners
- Payment processors
- Customer relationship management (CRM) systems
- Publicly available sources
How We Use Your Information
We may use your information to:
- Provide roofing inspections, repairs, certifications, and related services
- Respond to inquiries and requests
- Schedule appointments
- Process payments
- Send invoices and account notifications
- Improve our website and services
- Analyze website performance and user behavior
- Deliver customer support
- Send marketing communications
- Prevent fraud and unauthorized activity
- Comply with legal obligations
SMS and Text Messaging Communications
By providing your mobile phone number, you consent to receive SMS and MMS messages from Roof Doctors regarding:
- Appointment confirmations
- Appointment reminders
- Service updates
- Warranty notifications
- Customer service communications
- Promotional and marketing messages (where permitted by law)
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at (800) 913-1180.
Consent to receive text messages is not required as a condition of purchasing goods or services.
Mobile information and text messaging opt-in data will not be sold or shared with third parties or affiliates for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies, pixels, tags, and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Measure advertising effectiveness
- Deliver relevant advertising
You may disable cookies through your browser settings; however, certain portions of the website may not function properly.
Analytics and Advertising
We may use third-party tools including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Search Console
- Meta (Facebook) Pixel
- Microsoft Advertising (Bing)
- Call tracking providers
- Other analytics and advertising technologies
These providers may collect information regarding your interactions with our website and advertisements.
Sharing of Information
We do not sell personal information for monetary compensation.
We may share information with:
- Service providers
- Payment processors
- Software vendors
- Website hosting providers
- Marketing and advertising providers
- Legal and regulatory authorities when required by law
All third-party providers are expected to maintain appropriate confidentiality and security measures.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Payment Security
Payment transactions are processed through secure third-party payment processors utilizing industry-standard encryption and security protocols.
Roof Doctors does not store complete credit card information on its servers unless specifically required for authorized payment processing.
User Accounts and Comments
If users create accounts, submit forms, or leave comments on our website, we may collect and store information associated with those activities.
Comments may be screened through automated spam detection services.
Any information voluntarily posted publicly may be visible to others.
Embedded Content
Our website may include embedded content such as videos, maps, social media feeds, or other content from third-party websites.
Embedded content behaves as though you visited the third-party website directly and may collect information in accordance with that provider’s privacy practices.
Links to Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
Children’s Privacy
Our services are intended for adults and property owners.
We do not knowingly collect personal information from children under the age of 13. If we learn that a child has submitted personal information, we will take reasonable steps to delete that information.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the following rights under California law:
- Right to know what personal information we collect
- Right to access personal information
- Right to correct inaccurate information
- Right to request deletion of personal information
- Right to limit certain uses of sensitive personal information where applicable
- Right to non-discrimination for exercising privacy rights
To submit a privacy request, contact us using the information below.
We may verify your identity before processing requests.
Do Not Track Signals
Our website currently does not respond to browser “Do Not Track” signals due to the lack of a consistent industry standard.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective upon posting to this page. Your continued use of our website or services after any changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Roof Doctors
Phone: (800) 913-1180
Website: https://theroofdoctors.net
Email: local@roofdoctors.com